October 1st, 2014
About 18 months ago we announced that we were fixing Samsung Galaxy S3 screens - our first Samsung phone repair. Since then we’ve added the Galaxy S4 & S5 and Samsung Note 2 & 3. All of these repairs include the parts, labor, and a lifetime warranty. Most of these repairs can be done in 2-3 hours (same day repair service if you come into one of our stores).
But it gets even better: You can now get your Samsung glass replaced for 10%-30% less.
September 26th, 2014
Earlier this week I wrote about a new store we’re opening in Chicago’s Hyde Park neighborhood. Part of the process is getting a city business license. This morning I went down to Chicago’s small business center to get the permit and planned on a long, slow, unpleasant experience – similar to when I went to get a driver’s license.
Wow was I wrong. I have rarely – if ever – encountered a government operation that was so well run.
September 23rd, 2014
On October 13, 2014 we’re bringing our fantastic repair skills to the south side of Chicago. The Hyde Park neighborhood to be exact. As we mentioned in our previous post, Jet City Device Repair is trying to rapidly expand it’s business to help as many customers as possible. One of the things we’ve always regretted is how hard it is for people from the south side of Chicago (or NW Indiana) to get to our Lincoln Park store.
August 27th, 2014
Tags: JCD Repair, Jet City Device Repair
In 2008 when we started this company we named it Jet City Device Repair. Then in 2012 we decided to shorten it to just JCD Repair, but after 2 years of people referring to it as JDL Repair, JTC Repair, JCB Repair, etc, we decided it was time to go back to something easier to remember. After all, even my mom was telling people the wrong 3 letter initials.
So I’m excited to announce that we’re back to the much more memorable Jet City Device Repair.
And there’s more…
August 26th, 2014
Tags: customer service
Great customer service is more than being nice (though that is important). It’s also about making a customer’s life easier. Great customer service examines every interaction with a customer and asks, “How can we make this even easier for our customers.”
August 11th, 2014
Tags: iPad Repair, iPhone Repair, JCD Repair, Jet City Device Repair, Samsung Repair, Southcenter, Tukwila
Live south of Lake Washington in the Seattle-Tacoma area? Have a broken iPhone or iPad? Broke the screen on your Samsung phone recently? You’re now able to get those problems fixed much more easily at our new Southcenter store. This will be our 4th location in the Seattle area and is a continuation of our efforts to make sure we have a store conveniently located for as many people as possible.
July 22nd, 2014
Tags: Hiring for Smartphone Repair, Hiring for Tablet Repair, ipad technician, iphone technician
You ever hear that phrase, “That will be a good problem to have”? Well, we have one of those problems right now. We’re trying to rapidly expand our Seattle and Chicago area stores and we’ve run into a hiring problem – we are having a hard time finding enough great people. So while this is a “good problem” to have, it’s still a problem and one I’d like to have your help with.
June 11th, 2014
Getting your iPhone, iPad, or Samsung phone fixed in Seattle may have just gotten easier for you. Our 3rd repair store in the Seattle area has just opened. It’s located in the heart of the South Lake Union district in a great space on the corner of Dexter & Aloha St (just 3 blocks north of Mercer Ave). Our hope is this space will be much more convenient for people living and working in South Lake Union area as well as those of you living on Capital Hill, Queen Anne, or coming from Downtown Seattle.
June 10th, 2014
JCD Repair of Madison
We’ve been undergoing some major changes at JCD Repair lately – all of them very good. I’ll be writing more about some of them in the future but the bottom line is that we recently received our first round of investor funding. The main goal of this new project is to expand our operations in the Chicago and Seattle areas. Our hope is to have 5-6 stores in Seattle and 3-4 in Chicago before the end of the year.
To make that happen we had to make a hard decision to sell our Madison, WI store so we can focus on the Chicago and Seattle markets.
March 25th, 2014
You might be wondering why a blog hosted on an iPhone repair site is writing about the opening of a grocery store in Chicago. That’s not what this post is about. Instead, it’s a short story about the man I met as I was leaving the store…