Mariano’s Opening Day in Ukrainian Village

March 25th, 2014  

You might be wondering why a blog hosted on an iPhone repair site is writing about the opening of a grocery store in Chicago. That’s not what this post is about. Instead, it’s a short story about the man I met as I was leaving the store…

Full story

A better interview question & 5 steps to succeeding in your company.

March 24th, 2014   Tags:

I own a own small business and have done a lot of interviewing over the years. I’m the one sitting on the hiring side of those interviews, and there is one question that gets asked by almost every person:

“What opportunities are there for advancement?”

I hate that question because in my business, like most small businesses, there’s basically everyone doing the day-to-day work and then me. That doesn’t leave a lot of room for pre-defined corporate advancement. Yes, we have big plans as a company and hopefully those advancements will be in place some day. But I’d like to suggest, even if that happens, there is a much better question to ask:

Full story

Speed is the Key to Saving a Water Damaged Cell Phone

February 18th, 2014  

A few months ago I wrote a post about why water damage repairs often fail. It also mentioned why we stopped offering liquid damage service. Since then I’ve been in contact with a few people and companies that have let me know the problem with most water damage repairs and how we could drastically improve upon our old process. So like Justin Timberlake might say, we’re bringing water damage back.

Full story

Lifetime Warranty on All Services by JCD Repair

February 5th, 2014   Tags: , , ,

Exciting news: You now get a lifetime warranty on all work done by JCD Repair. And it gets better: this lifetime warranty is being retroactively applied to every device we’ve ever fixed. If you ever have a problem with the part or workmanship on one of our fixes, we will redo it for free.

You heard that right. JCD Repair is now offering a lifetime warranty on all the repairs we have ever done and will ever do.

Full story

Black hatting Yelp: How to wreck a company profile photo

January 31st, 2014   Tags: ,

 

A few days ago I went to our Chicago Yelp page to find that someone had gamed Yelp and managed to update our company profile picture to a close-up of a young woman that has absolutely nothing to do with our business (we fix broken iPhones and iPads). It doesn’t even show her holding a phone. It looks like a Match.com profile picture.

Full story

What is truly great customer service?

January 29th, 2014   Tags:

Great customer service is more than being nice (though that is important). Truly great customer service makes your customer’s life easier. It always starts with the question, “How can we make things even easier for our customers.”

Full story

Fire your CTO if your company buys cell phone insurance. He’s bad at math.

January 17th, 2014   Tags: , , ,

Ten years ago I was introduced to the game of Texas Hold ‘em. I spent some time reading and studying the game and in most situations can hold my own. A big reason for this is because I understand “pot odds.” It’s a must learn concept for poker players, and it helps explain why insurance is a bad deal.

Full story

My Response to a Customer that Questioned My Employees’ Integrity

December 18th, 2013   Tags: ,

We recently received an email from one of our customers concerning his daughter’s iPhone which was rebroken. Our warranty policy does not cover phones that are dropped and broken again but we had a new employee working when he initially called us and he was told we would refix it for free. When he came in, the employee that actually helped him that day, a different employee, told him we don’t cover new damage. He was very upset and requested to speak to the owner.

That would be me.

Because of the confusion, I decided we’d make an exception and fix his phone again at no charge.

Then later that day he sent me a very legalistically worded email which included the following couple of sentences:

Full story

Help! My smartphone battery is about to die!

December 7th, 2013   Tags: , ,

Want to extend the life you get out of a single charge on your cell phone battery? There are a few tricks to help you get that last bit of life as you end the day. You might not be able to do much with these settings turned off, but it will ensure you can make & receive phone calls and text messages and maybe even do a little web surfing over the 3G network.

Full story

What’s Your Used iPad Worth as a Trade-In

November 27th, 2013   Tags: , ,

Have an old iPad laying around and you’re itching to get your hands on the new iPad Air? Or maybe you could just use some extra cash for the holiday season. Either way, there are lots of options right now for getting cash or store credit for an old iPad. This is by no means a comprehensive list of all the places that will offer you some kind of financial incentive to trade-in your iPad but it covers a wide range of options.

Conclusions:

  1. You’ll get the most money on eBay but it’s by far the most work and no guarantee on pricing.
  2. The simplest and most immediately gratifying solution for most people is Target. Just walk into a store and they’ll give you a decent store credit (so you have to spend the money at Target).
  3. If you’re a gamer that lives near a GameStop, you’ll get a pretty decent amount of in-store credit from them. The cash value they give isn’t great.
  4. If you want the most money for the least amount of work no matter where you live in the United States, use Gazelle.com. Super easy – they pay for shipping and even mail you a shipping box – and they give some decent rates.

Full story