August 27th, 2014
Tags: JCD Repair, Jet City Device Repair
In 2008 when we started this company we named it Jet City Device Repair. Then in 2012 we decided to shorten it to just JCD Repair, but after 2 years of people referring to it as JDL Repair, JTC Repair, JCB Repair, etc, we decided it was time to go back to something easier to remember. After all, even my mom was telling people the wrong 3 letter initials.
So I’m excited to announce that we’re back to the much more memorable Jet City Device Repair.
And there’s more…
August 26th, 2014
Tags: customer service
Great customer service is more than being nice (though that is important). It’s also about making a customer’s life easier. Great customer service examines every interaction with a customer and asks, “How can we make this even easier for our customers.”
August 11th, 2014
Tags: iPad Repair, iPhone Repair, JCD Repair, Jet City Device Repair, Samsung Repair, Southcenter, Tukwila
Live south of Lake Washington in the Seattle-Tacoma area? Have a broken iPhone or iPad? Broke the screen on your Samsung phone recently? You’re now able to get those problems fixed much more easily at our new Southcenter store. This will be our 4th location in the Seattle area and is a continuation of our efforts to make sure we have a store conveniently located for as many people as possible.
July 22nd, 2014
Tags: Hiring for Smartphone Repair, Hiring for Tablet Repair, ipad technician, iphone technician
You ever hear that phrase, “That will be a good problem to have”? Well, we have one of those problems right now. We’re trying to rapidly expand our Seattle and Chicago area stores and we’ve run into a hiring problem – we are having a hard time finding enough great people. So while this is a “good problem” to have, it’s still a problem and one I’d like to have your help with.
June 11th, 2014
Getting your iPhone, iPad, or Samsung phone fixed in Seattle may have just gotten easier for you. Our 3rd repair store in the Seattle area has just opened. It’s located in the heart of the South Lake Union district in a great space on the corner of Dexter & Aloha St (just 3 blocks north of Mercer Ave). Our hope is this space will be much more convenient for people living and working in South Lake Union area as well as those of you living on Capital Hill, Queen Anne, or coming from Downtown Seattle.
June 10th, 2014
JCD Repair of Madison
We’ve been undergoing some major changes at JCD Repair lately – all of them very good. I’ll be writing more about some of them in the future but the bottom line is that we recently received our first round of investor funding. The main goal of this new project is to expand our operations in the Chicago and Seattle areas. Our hope is to have 5-6 stores in Seattle and 3-4 in Chicago before the end of the year.
To make that happen we had to make a hard decision to sell our Madison, WI store so we can focus on the Chicago and Seattle markets.
March 25th, 2014
You might be wondering why a blog hosted on an iPhone repair site is writing about the opening of a grocery store in Chicago. That’s not what this post is about. Instead, it’s a short story about the man I met as I was leaving the store…
March 24th, 2014
Tags: career advancement
I own a own small business and have done a lot of interviewing over the years. I’m the one sitting on the hiring side of those interviews, and there is one question that gets asked by almost every person:
“What opportunities are there for advancement?”
I hate that question because in my business, like most small businesses, there’s basically everyone doing the day-to-day work and then me. That doesn’t leave a lot of room for pre-defined corporate advancement. Yes, we have big plans as a company and hopefully those advancements will be in place some day. But I’d like to suggest, even if that happens, there is a much better question to ask:
February 18th, 2014
A few months ago I wrote a post about why water damage repairs often fail. It also mentioned why we stopped offering liquid damage service. Since then I’ve been in contact with a few people and companies that have let me know the problem with most water damage repairs and how we could drastically improve upon our old process. So like Justin Timberlake might say, we’re bringing water damage back.
February 5th, 2014
Tags: Galaxy S Repair, iPad Repair, iPhone Repair, Warranty Policy
Exciting news: You now get a lifetime warranty on all work done by JCD Repair. And it gets better: this lifetime warranty is being retroactively applied to every device we’ve ever fixed. If you ever have a problem with the part or workmanship on one of our fixes, we will redo it for free.
You heard that right. JCD Repair is now offering a lifetime warranty on all the repairs we have ever done and will ever do.