February 18th, 2014
A few months ago I wrote a post about why water damage repairs often fail. It also mentioned why we stopped offering liquid damage service. Since then I’ve been in contact with a few people and companies that have let me know the problem with most water damage repairs and how we could drastically improve upon our old process. So like Justin Timberlake might say, we’re bringing water damage back.
February 5th, 2014
Tags: Galaxy S Repair, iPad Repair, iPhone Repair, Warranty Policy
Exciting news: You now get a lifetime warranty on all work done by JCD Repair. And it gets better: this lifetime warranty is being retroactively applied to every device we’ve ever fixed. If you ever have a problem with the part or workmanship on one of our fixes, we will redo it for free.
You heard that right. JCD Repair is now offering a lifetime warranty on all the repairs we have ever done and will ever do.
January 31st, 2014
Tags: local marketing, Yelp
A few days ago I went to our Chicago Yelp page to find that someone had gamed Yelp and managed to update our company profile picture to a close-up of a young woman that has absolutely nothing to do with our business (we fix broken iPhones and iPads). It doesn’t even show her holding a phone. It looks like a Match.com profile picture.
January 29th, 2014
Tags: customer service
Great customer service is more than being nice (though that is important). Truly great customer service makes your customer’s life easier. It always starts with the question, “How can we make things even easier for our customers.”
January 17th, 2014
Tags: AppleCare, Asurion, Cell Phone Insurance, iPhone Insurance
Ten years ago I was introduced to the game of Texas Hold ‘em. I spent some time reading and studying the game and in most situations can hold my own. A big reason for this is because I understand “pot odds.” It’s a must learn concept for poker players, and it helps explain why insurance is a bad deal.
December 18th, 2013
Tags: customer service, employee empowerment
We recently received an email from one of our customers concerning his daughter’s iPhone which was rebroken. Our warranty policy does not cover phones that are dropped and broken again but we had a new employee working when he initially called us and he was told we would refix it for free. When he came in, the employee that actually helped him that day, a different employee, told him we don’t cover new damage. He was very upset and requested to speak to the owner.
That would be me.
Because of the confusion, I decided we’d make an exception and fix his phone again at no charge.
Then later that day he sent me a very legalistically worded email which included the following couple of sentences:
December 7th, 2013
Tags: Battery Life, Galaxy S Battery, iPhone Battery
Want to extend the life you get out of a single charge on your cell phone battery? There are a few tricks to help you get that last bit of life as you end the day. You might not be able to do much with these settings turned off, but it will ensure you can make & receive phone calls and text messages and maybe even do a little web surfing over the 3G network.
November 27th, 2013
Tags: iPad Trade-In, iPad value, selling used iPad
Have an old iPad laying around and you’re itching to get your hands on the new iPad Air? Or maybe you could just use some extra cash for the holiday season. Either way, there are lots of options right now for getting cash or store credit for an old iPad. This is by no means a comprehensive list of all the places that will offer you some kind of financial incentive to trade-in your iPad but it covers a wide range of options.
- You’ll get the most money on eBay but it’s by far the most work and no guarantee on pricing.
- The simplest and most immediately gratifying solution for most people is Target. Just walk into a store and they’ll give you a decent store credit (so you have to spend the money at Target).
- If you’re a gamer that lives near a GameStop, you’ll get a pretty decent amount of in-store credit from them. The cash value they give isn’t great.
- If you want the most money for the least amount of work no matter where you live in the United States, use Gazelle.com. Super easy – they pay for shipping and even mail you a shipping box – and they give some decent rates.
November 22nd, 2013
Tags: Galaxy S3 Screen Repair
Since late February of 2013 we’ve been researching, developing and repairing Samsung Galaxy S3 and S4 phones. It took us six months and thousands of dollars to really fine-tune our process and we decided to share what we’ve learned with the rest of the world. The only thing we ask in return is for you to use the comments section to make suggestions on how we can do it even better. We’d like to see this blog post become the definitive guide on how to fix Galaxy S phones the right way.
November 12th, 2013
This is my third version of this post. The first attempt was a rant about how idiotic it is that so many people think it’s a good business practice to lose money and worry about profits later. Profits need to be a major part of any business strategy. I firmly believe that.
But it was an angry post so I started over.
The second version focused on the idea that you don’t have to make an investment in the future OR make a profit. You can, as Jim Collins says, embrace the AND – make money AND invest in the future.
It was a good post and you’ll never get to read it.
I shared it with a couple of close and trusted friends. They happen to be the founders of an LA startup business called Adomic. They’re sharp guys and their business received $1.7 million in funding back in January of this year. Both made the point that things are more nuanced than simply, “make a profit AND invest in the future.”
A lot of startup businesses can’t make a profit until they’ve built a product (which takes time and money), put together a team (more money, more time), and started to bring in paying customers (money + time). In short, there are legitimate reasons for a well run company to lose money.
I hate it when smart people make me reconsider my position. It requires actual hard thought and, in this case, admitting I was wrong. Not completely wrong, mind you, but a little bit wrong.
Now for my third attempt…