October 12th, 2014
20% off all iPhone, iPad & Samsung phone repairs at our new Hyde Park store in Chicago.
We’ve already mentioned that on October 13 we’ll be opening our second Chicago location in Hyde Park. We’re celebrating this by making all our Hyde Park repairs even cheaper. We’re offering 20% off all in-store iPhone, iPad & Samsung phone repairs until the end of October.
This deal is for every single device we fix.
Cracked iPhone 5 screen? Yep.
Broken LCD on your Galaxy S4? Yep.
The home button not working on your iPad? Yep.
Anything else wrong with your device (that we can fix)? Yep. 20% off every single repair. It’s that simple to save money. You don’t need to mention any special password. You don’t need to clip a coupon. No special app to put on your phone. Just show up at our store and get the 20% off when it’s time to pay.
Of course there’s some fine print to this deal so let’s go over that quickly.
- This is ONLY at our new Hyde Park store in Chicago. Want to come into one of our other stores? You won’t get this big discount, but I did a post a few days ago about several other ways you can save money at any of our stores.
- This is only on repairs. It doesn’t include accessories.
- This deal is not valid with any other offers.
- This deal only runs until October 31st, 2014.
October 6th, 2014
Tags: iPad Repair, iPhone Repair, Samsung Phone Repair
Everyone loves to save money. We love our customers.
What do those two things have to do with each other? Besides working constantly to find ways to reduce our prices, we’ve also offered several discounts over the years. Most of these have never been publicized so I figured now was the time to put them all in one place to help you, our customer, save some money.
October 3rd, 2014
Tags: Grayed out WiFi, iOS wifi problem
“Help! I just updated my iOS and now my iPhone’s Wi-Fi is grayed out and not working.”
This is a real problem that our customers ask us about and the internet is full of various threads addressing this. Even Apple has a page dedicated to trying to help people with this. Their solution on that page is pretty simple – just reset your network settings. Unfortunately that doesn’t seem to work very often and Apple’s second solution, if your phone is out of warranty, is to buy a new iPhone.
We have another option.
October 1st, 2014
About 18 months ago we announced that we were fixing Samsung Galaxy S3 screens – our first Samsung phone repair. Since then we’ve added the Galaxy S4 & S5 and Samsung Note 2 & 3. All of these repairs include the parts, labor, and a lifetime warranty. Most of these repairs can be done in 2-3 hours (same day repair service if you come into one of our stores).
But it gets even better: You can now get your Samsung glass replaced for 10%-30% less.
September 26th, 2014
Earlier this week I wrote about a new store we’re opening in Chicago’s Hyde Park neighborhood. Part of the process is getting a city business license. This morning I went down to Chicago’s small business center to get the permit and planned on a long, slow, unpleasant experience – similar to when I went to get a driver’s license.
Wow was I wrong. I have rarely – if ever – encountered a government operation that was so well run.
September 23rd, 2014
On October 13, 2014 we’re bringing our fantastic repair skills to the south side of Chicago. The Hyde Park neighborhood to be exact. As we mentioned in our previous post, Jet City Device Repair is trying to rapidly expand it’s business to help as many customers as possible. One of the things we’ve always regretted is how hard it is for people from the south side of Chicago (or NW Indiana) to get to our Lincoln Park store.
August 27th, 2014
Tags: JCD Repair, Jet City Device Repair
In 2008 when we started this company we named it Jet City Device Repair. Then in 2012 we decided to shorten it to just JCD Repair, but after 2 years of people referring to it as JDL Repair, JTC Repair, JCB Repair, etc, we decided it was time to go back to something easier to remember. After all, even my mom was telling people the wrong 3 letter initials.
So I’m excited to announce that we’re back to the much more memorable Jet City Device Repair.
And there’s more…
August 26th, 2014
Tags: customer service
Great customer service is more than being nice (though that is important). It’s also about making a customer’s life easier. Great customer service examines every interaction with a customer and asks, “How can we make this even easier for our customers.”
August 11th, 2014
Tags: iPad Repair, iPhone Repair, JCD Repair, Jet City Device Repair, Samsung Repair, Southcenter, Tukwila
Live south of Lake Washington in the Seattle-Tacoma area? Have a broken iPhone or iPad? Broke the screen on your Samsung phone recently? You’re now able to get those problems fixed much more easily at our new Southcenter store. This will be our 4th location in the Seattle area and is a continuation of our efforts to make sure we have a store conveniently located for as many people as possible.
July 22nd, 2014
Tags: Hiring for Smartphone Repair, Hiring for Tablet Repair, ipad technician, iphone technician
You ever hear that phrase, “That will be a good problem to have”? Well, we have one of those problems right now. We’re trying to rapidly expand our Seattle and Chicago area stores and we’ve run into a hiring problem – we are having a hard time finding enough great people. So while this is a “good problem” to have, it’s still a problem and one I’d like to have your help with.